Terms of Service for Mobile Apps: What Every App Founder Needs Before You Hit Publish
Your app gets rejected from the App Store. Or worse, it goes live, gets traction, and then a user dispute strips you of your intellectual property because your terms never established who owns user-generated content. Both scenarios happen to founders who treated their terms of service as an afterthought. Apple…
What Every SaaS Subscription Agreement Must Include (And Why a Template Will Cost You)
Your SaaS company just signed its first enterprise customer. They are paying $2,400 a month, and the deal closed on a standard terms-of-service template you downloaded for free. Six months later, they dispute a billing cycle, claim your platform failed to meet an uptime promise that was never defined, and…
How to Review and Negotiate a SaaS Vendor Agreement Before You Sign
SaaS contracts are written to protect the vendor. This guide walks through the key provisions to review and negotiate — from liability caps and SLA terms to data rights and auto-renewal clauses.
SaaS Escrow Agreements Explained: What They Are and Why Enterprise Buyers Require Them
SaaS escrow agreements protect your business if a vendor goes bankrupt or shuts down. Learn how they work, what materials are deposited, and when to require one before signing a SaaS contract.
Warranty Disclaimers in SaaS Agreements: What Tech Companies Must Include and Why
A customer signs your SaaS subscription agreement and begins using your platform. Six months later, they claim the software failed to perform as you described in a sales call, that your API produced incorrect results that caused them to make a bad business decision, and that your platform should have…
Governing Law and Jurisdiction Clauses in SaaS Contracts: How to Choose and Why It Matters
Your SaaS company is based in California. Your enterprise customer is headquartered in New York. A dispute arises over a data breach, a missed SLA, or an intellectual property claim. Which state’s laws govern the outcome? Which courts hear the case? If your contract is silent on these questions, a…
Force Majeure Clauses in SaaS and Tech Contracts: What They Cover and When They Apply
A pandemic shuts down data centers. A major cloud provider suffers a region-wide outage. A cyberattack takes down a third-party payment processor your platform depends on. Your SaaS agreement says you guarantee 99.9% uptime — but none of those events were remotely within your control. Force majeure clauses exist to…
Software Escrow Agreement: What SaaS Companies and Their Customers Need to Know
Your SaaS vendor has been a reliable partner for three years. Then they get acquired, run out of funding, or simply shut down. Overnight, your team loses access to software that powers critical business operations — and you have no way to recover the platform, the source code, or even…
SaaS White-Label and Reseller Agreement: Legal Requirements for Channel Partnerships
Selling your SaaS product through channel partners — resellers, agencies, or white-label distributors who rebrand your platform for their own customers — can accelerate growth faster than direct sales alone. But the legal structure of a white-label or reseller relationship is fundamentally different from a standard customer relationship, and most…
Master Service Agreement for SaaS: How It Works and What to Watch in Customer MSAs
If your SaaS company sells to other businesses, you have almost certainly encountered the term “Master Service Agreement” in an enterprise sales cycle. The customer’s procurement team sends their standard MSA, your account executive asks legal to review it, and the deal stalls for weeks while both sides trade redlines…